3 Year Lenovo™ Onsite Support (Add-On)
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
Manufacturer | Lenovo Group Limited |
Manufacturer Part Number | 5WS0K75648 |
Manufacturer Website Address | http://www.lenovo.com/us/en/ |
Brand Name | Lenovo |
Service Name | Onsite Support (Add-On) |
Marketing Information | 3 Year Lenovo™ Onsite Support (Add-On) This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits
Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs. |
Product Type | Warranty |
Service Main Type | Maintenance |
Service Sub Type | Physical |
Provided Support | Repair |
Provided Support | Parts Replacement |
Service Location | On-site |
Service Duration | 3 Year |
Service Characteristic | Parts & Labor |
General Information | |
Manufacturer | Lenovo Group Limited |
Manufacturer Part Number | 5WS0K75648 |
Manufacturer Website Address | http://www.lenovo.com/us/en/ |
Brand Name | Lenovo |
Service Name | Onsite Support (Add-On) |
Marketing Information | 3 Year Lenovo™ Onsite Support (Add-On) This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits
Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs. |
Product Type | Warranty |
Service Information | |
Service Main Type | Maintenance |
Service Sub Type | Physical |
Service Characteristic | Parts & Labor |
Provided Support | Repair |
Provided Support | Parts Replacement |
Service Location | On-site |
Service Duration | 3 Year |
Product Supported | Lenovo 100S-11IBR Chromebook 80QN Lenovo 500e Chromebook (2nd Gen) 81MC Lenovo BS145-15IIL 82HB Lenovo IdeaPad 1 14ADA7 82R0 Lenovo IdeaPad 1 15ADA7 82R1 Lenovo IdeaPad 1 15ALC7 82R4 Lenovo IdeaPad 1 15IJL7 82LX Lenovo IdeaPad 100-14IBY 80MH Lenovo IdeaPad 100-15IBD 80QQ Lenovo IdeaPad 100-15IBY 80MJ Lenovo IdeaPad 100S-11IBY 80R2 Lenovo IdeaPad 100S-14IBR 80R9 Lenovo IdeaPad 3 14ABA7 82RM Lenovo IdeaPad 3 14ADA6 82KQ Lenovo IdeaPad 3 14ITL05 81X7 Lenovo IdeaPad 3 15ABA7 82RN Lenovo IdeaPad 3 15ADA6 82KR Lenovo IdeaPad 3 15ALC6 82MF Lenovo IdeaPad 3 15IAU7 82RK Lenovo IdeaPad 3 15IGL05 82BU Lenovo IdeaPad 3 15IML05 82BS Lenovo IdeaPad 3 15ITL6 82H8, 82MD Lenovo IdeaPad 3 17ADA6 82KS Lenovo IdeaPad 3 17IAU7 82RL Lenovo IdeaPad Gaming 3 15ACH6 82K2 Lenovo IdeaPad Gaming 3 15ARH7 82SB Lenovo IdeaPad Gaming 3 15IAH7 82S9 Lenovo IdeaPad Gaming 3 15IHU6 82K1, 82MG Lenovo IdeaPad S145-14IKB 81VB Lenovo N21 Chromebook 80MG Lenovo N22 80S6 Lenovo N23 80UR Lenovo V110-15ISK 80TL |